FAQs

Q: Where Can I buy AIDA Cosmetics products?

A: Aida Cosmetics is available at select locations around the world. To find a location near you, please visit our Store Locations. And of course, you can always shop online right here!

 

Q: Does AIDACosmetics.com ship internationally?

A: We do! We ship to lots of places around the world – for a list of countries we ship to email info@aidacosmetics.com and please note that there are few items that we are unable to ship to certain countries.

 

Q: Can I receive product samples?

A: Unfortunately, we do not offer product samples at this time but we do encourage our retail partners to place testers in stores so you can try it before making a purchase.

 

Q: Why has a product been discontinued?

A: We sometimes discontinued products to make room for new ones. We realize that letting go of your “Favorite” product isn’t always easy but we strive to stay connected with new beauty trends. So if you have another product you like, be sure to stock up now!!

 

Q: Are AIDA products hypo-allergenic?

A: All of our products are hypo-allergenic (meaning least likely to cause an allergic reaction) and non-comedogenic (meaning that it will not cause pimples and blackheads). If you are allergic to certain ingredients and would like clarification, please contact us via email at customercare@aidacosmetics.com

 

Q: What is your return policy?

A: No returns are accepted without approval! The only returns accepted are if a product is faulty due to manufacturing defect. A claim must be made with 3 days of receiving the order. if a color is not suitable, it is not an acceptable reason for a return.

 

Q: How do I contact your company about sponsoring and events?

A: For all events and sponsorship inquiries, please contact us through our website. In the comments section, please include your organization’s name and contact information. Please note that we can only consider requests submitted 8 weeks or more prior to a scheduled event. Keep in mind that we get lots of requests each month and cannot support all of them. We wish you the best of luck and we certainly appreciate your efforts.

 

Q: I own a small business, how can I order your products?

A: We appreciate your interest in carrying our products. First, send an email to sales@aidacosmetics.com with your name, business address and volume of products you would like to buy. We will put you in touch with an appropriate sales representative.